The sales person from whom I asked for help to get an adapter kit for the air conditioning unit on my car was very rude. I asked for a test kit because I am not mechanically inclined and forgot the exact word for the kit I needed. I explained to her what the kit was supposed to do a couple of times and she totally acted like I was wasting her time. She finally took me back to the aisle the kits were in and handed me a Kit for Dummies without ever asking what kind of car I had. Now this kit is legitimate, but it was another sales person who asked me what kind of car I had so it could be put into the computer and checked. Pep boys can bet that Auto Zone will be helping me next time I need anything. At least I can say I have never walked into Auto Zone that they haven't been polite.

They have high prices for parts and labor. More variety and lower prices at autozone and better, friendlier service at Napa. Large variety of products but pricer than other part stores.

this place is not near as good as auto zone.on prices,employees or anything else.pep boys charges way too much money to fix things and outrageous prices for labor when fixing oyu car.